Good evening, @BeccaTwig.
It's great to see you back in the Community. Allow me to point you in the right direction to get this handled.
Since none of the steps are working for you from above, I recommend contacting our Customer Support Team for further assistance. Here's how:
- Go to the Help icon in the top right-hand corner.
- Press the Contact Us button.
- Enter your question and hit Let's talk.
- Scroll down and choose to Get a callback.
It's that easy!
Keep us updated on how the call goes. We're always here to lend a helping hand. Have a great weekend!
