Get 50% OFF QuickBooks for 3 months*

Buy now
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Work smarter and get more done with advanced tools that save you time. Discover QuickBooks Online Advanced.

Reply to message

View discussion in a popup

Replying to:
Bryan_M
QuickBooks Team

Reply to message

Hi there, Tara. I appreciate you for joining the thread.

 

Let me provide you with another process to fix this issue without changing your e-mail. 

 

For the reply of your customers to be automatically received by your accountant, we'll need to add your Accountants email in the E-mail IDs section and make it default. 

 

Here's how:

 

  1. On the upper right buttons, select Edit.
  2. Go to Send Forms.
  3. Select My Preferences.
  4. To add your Accountant's email, click the Add button.
  5. Type in the email in the Email Id, and select an Email Provider.
  6. Click the OK button.
  7. Besides the email, if indicates Current Default then it's already defaulted. If it indicates Set as Default, click it and a prompt will show select Yes.
  8. To save all the changes never forget to click the OK button.

 

 

image_720.png

After performing this, if your customer replies to the invoice you've sent, it will then be received by your Accountant automatically.

 

If you're wondering if your invoice was sent and your customer already received it, feel free to read this article: Verify that an invoice was emailed and read by the recipient.

 

Never hesitate to reply to this post if questions pop up in your mind. We'll be happy to help you with that. Keep safe and have a good one!

Need to get in touch?

Contact us