Thanks for that tip on refreshing data; that fixed the issue of not seeing my products and services. I am able to send estimates now, but from both desktop and mobile, this is what they look like (see attachment). Note that the very first estimate I sent was nicely formatted in email form where the client could click review/approve. Now, however, they're just plain text with PDF attachments. I've been told this is an issue on the back-end that your engineers are working on...