Thanks for getting back to us, Tiffany. I've come to ensure you'll get the help you need.
Let's make sure you're using the company file as the master admin. Then, you'll need to activate the Inventory and purchase orders are active feature to create these items.
To do that:
- Open your QuickBooks Desktop Pro account as the master admin and select Preferences from the Edit menu.
- Click Items & Inventory from the left menu and click on the Company Preferences tab.
- Turn on the Inventory and purchase orders are active option.
- Click OK.
Once ready, you can go to the Lists tab and select Item List. Then, select Item and click New. You can now follow the steps provided by my colleague JaeAnnC above when creating a Group item.
You can check out this article to learn more about how to manage items in your desktop account: Add, edit, and delete items.
Moreover, you'll want to utilize this reference to guide you in tracking your inventories and how QuickBooks handles them: Understand inventory assets and cost of goods sold tracking.
Let us know in the comments below if you have additional questions about managing your items. We'll be around to assist you anytime. Keep safe!
