I know how you would want to get back to working and change the month-end closing date on the Account and Settings page, @gp-110. I'd also like to appreciate you for performing the recommended basic troubleshooting steps to resolve this.
As per checking here, we've been receiving similar reports about the Account and Settings page being unresponsive in QuickBooks Online (QBO). Currently, our engineers are putting in efforts to resolve this issue and provide a permanent fix.
While this investigation is still ongoing, I'd recommend contacting our Customer Care Support Team, if you haven't. This way, you'll be added to the list of affected users and receive email notifications once an update regarding this issue will be available.
Here's how:
- Go to the Help icon and select Contact us in the Search tab.
- From the What can we help you with field, enter your question.
- Click on Continue.
- Choose either Appointment, Callback, or Chat.
Additionally, I'm including this article that'll help you experience the optimal QuickBooks Online performance: System requirements for QuickBooks Online, Accountant, Payroll, and QuickBooks Self-Employed.
Fill me in if you have more queries about accessing the Account and Settings page in QBO. I'd be glad to assist you further. Keep safe.
