I'm here to help you fix this, robbie2.
If you haven't already, you can perform the troubleshooting steps provided by my colleague, MirriamM. Sometimes the browser's temporary internet files produce strange behavior in the software. Using a private window will assist us in determining whether or not this is a browser-related issue.
If the problem persists, I recommend contacting our technical support. This allows us to double-check your account and investigate this case.
- Go to Help and select Search.
- Click Contact Us.
- Enter your issue on the What can we help you with? field.
- Tap Continue.
- Choose a way to connect with us.
I'm adding these articles to learn about how to manage your sales form:
Message us back if you have any other questions. We're here to help.
