I've got all the details you need about being unable to capture receipts on the mobile app, SleepyLampy2000.

The behavior you've experienced on the mobile app has been escalated to the Senior Customer Success Expert Team. They have now completed their initial analysis of the issue,. And, have determined the need to forward this to our Engineering Team for further investigation.

I suggest contacting our QuickBooks Online Live Team so they can add your account to the investigation (INV-85044). By doing so, they'll send updates regarding the status of the issue via email.

Once fixed, you can enjoy capturing receipts on the mobile app. Check out this article for instructions and detailed steps: Learn how to upload your receipts to QuickBooks Online.

You can always tap me if you have other QuickBooks concerns. Have a wonderful day ahead!