I have the same problem, have tried getting help from QB chat and phone calls, and they don't even seem to understand the problem I'm trying to explain to them. I had to get to the point where I had to delete my entire account and create a new one, and it still is not showing in the register making reconciling off. I still can't seem to get help from QB support because no matter who I talk to (about 5-7 people at this point) they don't even understand the problem and just tell me I'm not following their instructions. I'm at a loss right now trying to figure this out. the point of QB is to be able to easily see your transactions and payment deposits and this is a major issue in my eyes to have a flaw in this area.