Hello there, @AJMCS. I'll point you in the right direction to help you get through this and accomplish adding details to your receipts in QuickBooks Online (QBO) mobile.
Before anything, know that I appreciate you for performing the recommendation provided by my colleague. I can see you're still unable to add a customer/project when clicking the +Add customer, and with that, I'd recommend contacting our Customer Care Team. They have the tools to access your account in a secure environment to conduct further investigations to determine the cause of the issue.
To get you going, access your company file in the web browser. Once you're ready, these are the steps:
- Click Help (?).
- Select either tab to get started:
- Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
- Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
- Start a chat with a support expert.
- Get a callback from the next available expert.
For more details, please see this page: QuickBooks Online Support.
Aside from that, here's an article to help you manage your uploaded receipts or bank transactions: Categorize and match online bank transactions in QuickBooks Online.
Please let me know if you need further assistance or have additional QuickBooks-related concerns. As always, it'll be my pleasure to help you out again. Stay safe!
