Thanks for getting back and trying it with out-of-the-box roles, @kevinamfs. It helped me determine that this situation needs to be checked further.
Since your users or employees still have access even though their roles aren’t related to payroll, it would be great to contact our support team, as I've suggested. Only our phone and chat representatives have the tools to verify its cause and help you resolve this. Let me show you the steps:
- Sign in to your QuickBooks Online account.
- Go to the Help (?) menu, then the Search tab.
- Click Contact Us.
- Enter your brief concern, then select Continue.
- Choose a way to connect with us:
- Start a chat with a representative
- Get a callback from the next available expert
I'm adding this reference to get more information about customizing roles and providing individual permissions for specific tasks: User roles and access rights in QuickBooks Online.
If you have any other concerns besides managing users' permission. You can always get back on this thread anytime. I’ll make sure everything is taken care of. Keep safe!
