I don't think you are understanding the issue. It's not that 'some' of the syncing isn't working... it's ALL of the syncing. Every time item is wrong. They ALL default to 'hours' instead of the service line item.I will have to manually override each line item.

With 10 consultants on my team billing full time, this will be 20+ hours of manual work to override/enter each line item. That's not a solution. 

I don't need articles on adding late fees to my invoice, I need QuickBooks to acknowledge this issue and give me an the plan to have this issue resolved.