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bakeronline
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Another day, no resolution neither adequate behavior from the Intuit Support. 

 

Here bellow I am pasting this morning chat with the support: 

 

Intuit Agent at 8:20 AM said Let me check this case number for you.

 

Intuit Agent at 8:21 AM said Thanks for waiting, upon checking here your case is still in escalated status. I know you already contacted us many times. I sincerely apologize but the issue that you are having is still in progress.

 

Intuit Agent at 8:23 AM said We really understand the frustration that caused this issue to you and your business but we also doing our best to work on the resolution for this matter. We hope that we can have the resolution for this so that you can continue your work too.

 

Vladimir at 8:25 AM said when you will have the resoltiion ?

 

Intuit Agent at 8:27 AM said Regarding to the time frame, I cannot provide it because we do not have the estimated time.

 

Vladimir at 8:27 AM said I have requested somebody in charge from Intuit to call me on my phone number 2 days ago and nobody has called me yet.

 

Vladimir at 8:28 AM said 3 weeks later and you do not have a estimated time, I don't know how you are not feeling uncomfortable with the current situation.

 

Intuit Agent at 8:31 AM said I am sorry, Vladimir. As much as I love to give you the resolution and date right away, we do not have those yet.

 

Intuit Agent at 8:31 AM said Please bear with us and we will update you.

 

Vladimir at 8:32 AM said when you will update me ?

 

Intuit Agent at 8:33 AM said If we will have the resolution. Please know that our Engineering team are also updating and sending you and email update.

 

Vladimir at 8:35 AM said This is the same answer I am getting in the last 3 weeks and still no update. I have serious doubts that you have started working on that even.

 

Intuit Agent at 8:36 AM said Vladimir, please know that you are not the only customer who is encountering this issue. Please know that there are lots of customers who are patiently waiting for the resolution. Even us we are waiting for the solution so that we can provide it to you.

 

Vladimir at 8:37 AM said I don't know what it have to do that other customers of you are having this issue. This is a problem of yours that should not have anything to do with me.

 

Vladimir at 8:37 AM said it is even worst which means you can't solve a problem for thousands of customers.

 

Vladimir at 8:38 AM said in that case your CEO should lower his salary and hire more engineers.

 

Vladimir at 8:38 AM said you are charging my credit card almost every day and I expect to receive a service for that. How many other clients of yours are affected it is not my problem neither concerns me.

 

Intuit Agent at 8:40 AM said I totally understand the frustration that brought to you and to your business. As much as I love to provide resolution to you, I cannot do anything about this.

I'll take note of this.

 

Vladimir at 8:41 AM said if you can't please put me on a phone with somebody that can.

 

My apologies, Vladimir. We still do not have somebody that would call you. If there is, you are still getting the same answer.

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