Thanks for joining this thread, W-PL.

I'm happy to provide some info so you're able to issue a refund in your QuickBooks Desktop account. 

Issuing a refund to your customer instead of a credit memo can be done in just a few quick steps. Here's how:

1. Select the Customers menu and then Credit Memos/Refunds.
2. In the Customer:Job dropdown, choose the customer you need to refund.
3. Enter the products and services you need to refund.
4. Click Save & Close when you're finished. This opens an Available Credit window.
5. Select Give a refund and then OK. 
6. In the Issue a Refund window, select how you want to refund the transaction from the Issue this refund via field. If you select Cash or Check, select the account you're paying for the refund from.

The following article provides additional details about these steps: Void or refund customer payments in QuickBooks Desktop

Please feel free to reach back out if you have any other questions. I'll be here to lend a hand.