Hi - thanks for your feedback. I can confirm that it's not a cache or browser issue and it's not an excluded type of transaction (credit card, etc.). 

- The payroll transactions twice per month are coming directly out of our bank and the name on it is that (Mercury is our bank) so it's not a recognized payroll name like Gusto or ADP. Our bank is linked properly and all other transactions are being picked up.

- Additionally, even when I input the payroll as "planned" outflow (e.g., "Payroll / outgoing / once per moth ... with an amount" it disappears from the list the next time I log in. I've confirmed it is saved, I can see when I scroll forward in the list, etc. For example, the planned transaction I put in was set for 3/12 (in two days) and now today when I log in it is gone. 

Does that help solve the mystery?