Hello there, @bakeronline.
This isn't the kind of impression that I'd like you to have and we know how much time it can take when something isn’t working the way you need it. This is why we make great efforts to deliver customer satisfaction at all times and to fix an issue as soon as possible. I'll make that you'll be able to run reports seamlessly in QuickBooks Online (QBO).
As of now, you can see the information you want to review by running the report. Since the report is not performing adequately, I'd still suggest contacting our Customer Care Team again. I know you've already called our support, however, they can review your account in a closed environment. This way, our experts can verify what's causing the problem and send a ticket to our engineers for further investigation.
Here's how:
- Go to the Help menu, then click Contact Us.
- Type your concern in the box and tap Let's talk.
- Choose either Get a call or Start a chat.
- Complete the required data and submit the request.
Ensure to contact them within business hours to ensure a swift response.
Please know that you can print, export, and email reports. This way, you can use it outside QuickBooks. To learn more about this process, see this link: Run reports in QBO.
Additionally, feel free to check out our Reports Help Articles. This page contains information and steps on how to manage your financial and transaction report.
Lastly, may I know if did you receive any error messages while running the report? Additional information will help me check our list if there are reported cases about this.
Leave a line if you have follow-up questions about reports. I'm happy to answer all of your questions. Keep safe.
