I appreciate you getting back on this thread and clarifying that you're using QuickBooks Online to help us get on the same page, printingorlando.
To get around this issue with your credit memo not showing up in the Sales Tax report, you'll want to double-check the breakdown of the sales taxes on your credit memos. I'll show you how to do it.
- Go to the Sales menu and select Customers.
- Choose the customer and find the credit memo.
- View the credit memo and review the details.
- Select See the math or the total tax amount.
This opens the "How your sales tax is calculated" page, where QuickBooks gives you a detailed breakdown of the sales tax. Then, verify the information, specifically in the Location and Address section.
If the issue persists, I suggest contacting our Customer Team Support so they can investigate this issue further and find potential solutions. Here's how:
- Go to Help (?), then click Search.
- Select Contact Us.
- Please enter your question and tap Continue.
- Choose a way to connect with a live support agent: Ask the community, Have us call you, or Chat with us.
Moreover, please see this article for more insights on how QBO calculates your sales taxes: Learn how QuickBooks Online calculates sales tax.
Furthermore, I've added these great resources that'll help you modify your reports based on the data you need:
Don't hesitate to leave a comment below if you need further assistance with sales taxes in QBO. I'm always here to help.
