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Kevin_C
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Thanks for posting here, temanuel.

 

Let's work together to fix the issue of why you need to double-click on invoices in Quickbooks Online (QBO).

 

One of the possible reasons why you're having trouble accessing your invoices can be caused by a stored cache and cookies in your browser. I suggest accessing your invoices through a private/incognito window. The private window will not save any history, making it a good place to identify browser problems. Here are the shortcut keys:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

 

If everything works fine using a private browser, go back to your regular browser and clear its cache. Clearing the cache or cookies is the best way to get a clean slate for your browser. Otherwise, using other supported browsers can be a good alternative too.

 

In addition, you can visit this article to learn how you can personalize and add specific info to your invoice and other form styles in QBO: Customize invoices, estimates, and sales receipts in QuickBooks Online.

 

Keep me posted if you need anything else about your QBO account. I'm always around here in the Community forum to help.

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