I'll help you fix the issue of why you're unable to capture receipts using the QuickBooks Online (QBO) mobile app, Afritec.
I appreciate you for performing the refresh data troubleshooting steps shared by my peer above. Since the issue persists, I suggest uninstalling and then reinstalling the mobile app. It allows you to use the app on a clean slate. Follow the steps below to proceed:
- Tap and hold the app on your phone.
- Drag the app to the Uninstall section.
- Select Yes to confirm.
Once done, visit this article for specific details on how to reinstall the QBO mobile app: How to download the QuickBooks Online mobile app.
However, I recommend reaching out to our Technical Support Team if the problem continues. They're equipped with the necessary tools to perform a screen-sharing session to investigate this behavior further.
Additionally, you may visit this article to get an overview of what you can do with the app. This way, you'll be able to navigate the program easily: QuickBooks Online App Overview.
Please don't hesitate to reply anytime if you still have questions or concerns about capturing receipts. I'll be here, ready to assist you. Have a good one!
