It isn't the kind of experience we want you to come across, breakwater.
I'm here to ensure you use the snap receipt feature.
Have you tried the steps shared by Divina_N? I'd suggest giving it a try. If so, yet, the same issue persists, I'd suggest reaching out to our Technical Support team so we can investigate this matter.
Once this is resolved, feel free to pin these links as your guide in managing receipts:
I'm just around whenever you have concerns about the said feature.
