How about you stop with the canned responses.  We all know that you are not listening to your customers.  This has been a problem for YEARS!  You refuse to do anything about it.  And don't tell me it would be that hard.  You can do it on other forms in the software, you just need to apply it here.  

Quickbooks needs to realize that they are pushing the QBO model and it DOES NOT WORK for many businesses.  It is inferior to the desktop version.  People are looking for new software.  Get ready for the loss of customers if you don't do something about making the software better.