Hi there, 01chrisburton.
The automatic conversion of estimate into an invoice only happens if you have activated QuickBooks Payments turned and your customer has made a deposit as well.
If the feature was not activated, we'll have to take a closer look at this and check why it's automatically creating invoices. Having said that, please contact our phone support team. They can screen-share with you and gather more information to sort this out.
Here's how to reach out to them:
- Go to the Help menu in the upper-right hand corner to open the QB Assistant window.
- Type in "talk to a human", then press Enter.
- Click Contact Support Team, then let them know that you want to remove yourself as an accountant.
- Press Enter once again.
- Select No, I still need help, then choose Contact Support Team.
- Look for the Chat option and click on it.
The Community is always here if you need anything else.
