@poley21 Thanks for the link. I listened and was happy that the presenters admitted to not liking the "Accounts Receivable/Expense" method and demonstrated the Invoice (re-invoicing) method. The expense method is unusual to see an expense transaction on an A/R report and requires explanation to auditors. The presenter also admitted that it doesn't work well if you have a "days to pay" requirement. For me, the invoice method works better and is easier to explain to auditors and non-bookkeepers.

For many of us posting, we've already used the re-invoicing method, received both the payment and NSF/chargeback fee, and the alert is still there. In one of my situation, QBO erroneously added a disputed payment message to a payment, even though the client did not dispute it. Another customer had an NSF that day, and QBO flagged all payments received with the same "disputed payment" message. For the paying customer, the audit trail shows the payment made on 08/05/22, deposited into my account on 08/08/22. With there being no true chargeback issue, how do I get rid of a red alert flag that's there because of a QBO glitch? Why must I delete an invoice, get a "client credit message," and recreate it, or go through hoops to create a fictional invoice for a client who paid an invoice? Would it be easier for QBO to have a "Resolved" button option?