Hey there, @brattlefilm.
Thanks for reaching back out and letting us know those steps didn't help.
Since the issue still occurs after trying the instructions my colleague provided, I recommend contacting our Customer Support Team to review your account with you. Here's how:
- Go to the Help icon in the top right-hand corner.
- Press the Contact Us button/hyperlink.
- Enter your question and tap Let's talk.
- Scroll down and choose to Get a callback.
It's that easy!
Keep us updated on how the call goes. We're always here to have your back. Have a splendid day!
