@MaryLandT Do you work for Intuit? If you do, can you tell us why the developers don't create a button for the alert to be removed when the payment issue is resolved? Why isn't there just a "Payment/Issue Resolved" button to remove the false alerts? 

As others have written, the workaround you suggested doesn't work (and creates an inappropriate audit trail as well as unnecessary additional work). This is nothing more than a developer glitch --- it's not an accounting or bookkeeping issue -- it's a developer glitch that should not need going through accounting hoops to resolve.