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Good work on changing the payment information, @SC102. I'll share and point you in the right direction to resolve this error in QuickBooks Online.
To see if a bug interferes with QuickBooks Online performance, I recommend reaching out to our Support Specialists this time. So they can view and find a solution to the specific issue.
You can reach them through these steps:
1. Log into your QuickBooks account.
2. Click the Help option in the upper-right corner.
3. Tap the Contact us button.
4. Chat down your concern, then Continue.
5. Lastly, choose the Schedule Appointment or Have us call you.
Optionally, you can also get keys to frequently asked questions about Online Bill Pay: Features & Benefits Online Bill Pay.
If you have other questions about the Bill Pay online, press the Reply button, and I'll drop by with more details. Wishing you and your business continued success.