Thanks for bringing this to our attention, @Pat_Sharp.
I have checked the mentioned investigation in this thread, and it was already resolved. Since you are still experiencing this issue, I'd suggest performing the basic trouble shooting steps provided by my colleague, @Nicole_N, above.
Though, If the issue persists, I'd recommend reaching to our Customer Support team. They can have this investigated further and can guide you with more efficient workaround for this matter. You may follow these steps blow to get in touch with them:
- Click the Help (?) icon at the top.
- Select Contact Us.
- Enter your issue or question, then select Continue.
- Choose to Start a live chat, or Call us.
Once you're back to business, feel free to dive into this article: Customize reports in QuickBooks Online. It contains steps and tips to get the most out of your financial reports.
I'm just around to help if you have further questions or concerns about the other parts or areas of the program. Simply add the details below and I'll get back to you.
