Thanks for keeping in touch with us @mbell19.

Ideally, the steps provided by my colleague above is the correct process in writing off a bad debt. Since QuickBooks has its own method to solve cases like yours, I would suggest working with your accountant to properly sort out this kind of matter.  If you don't have an accountant, we can help you locate a ProAdvisor in your local area.

In addition, I've also included this reference for a compilation of articles you can read while working with us: The different transactions you can use to track your sales.

If there's anything else you need, please let me know. I'd be more than willing to lend you a hand.