Hi, @Anonymous. I understand how that could be frustrating not to be able to view attachments in a new tab.
I checked if there's an ongoing issue about failure to view attachments in QBO but there isn't currently one. I also tried doing that on my end, and I was able to view it in a new tab.
In your case, you might be experiencing web browser issues. The system occasionally behaves strangely when the browser frequently accesses pages. It could be due to corrupted cache files in your browser. Let's perform a few troubleshooting solutions to isolate this.
I suggest using a different browser or a private window to help you fix this so QuickBooks Online runs more smoothly and effectively. Depending on the browser you're using, you can use these keyboard shortcuts:
- Mozilla Firefox or Microsoft Edge: CTRL + Shift + P
- Google Chrome: CTRL + Shift + N
- Safari: Command + Shift + N
Once done, please view your attachment again. If it works without issues, go back to your regular browser and clear the cache to fix the unexpected behavior in the product and to have a clean slate.
If this didn't work, use other supported web engines. The current one you're using may have a temporary issue with QuickBooks. Utilizing a new browser allows you to get back to working order.
However, if it still persists, I recommend contacting our QuickBooks Online support team. They have the tool to pull up your account securely and further investigate the root cause of the issue.
Here’s how you can reach out to them:
- Click the Help (?) icon at the top.
- Select Contact Us.
- Enter your issue or question, then select Continue.
- Choose to Start a live chat, or Call us.
That should get you connected to our live support agents.
I'm adding this link where you can search for useful articles that guide you in your future tasks: QuickBooks Online Help Articles.
Let me know in the comment below if you've got additional questions about QuickBooks-related concerns. I'm only a post away. Take care always.
