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Replying to:
MaryLandT
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I understand how you feel, poley21.

 

Let's work together and get rid of the invoices that has needs attention message. This happens when the invoice tracker didn't clear exceptions automatically. You can delete the invoice in question and re-create it.

 

Here's how to delete the invoice.

 

  1. Go to Get paid & pay and select Invoices.
  2. Find and select the invoice you wish to delete.
  3. On the Invoice page, choose More at the bottom, then Delete.
  4. Select Yes to confirm.
  5. Once done, re-create it.
     

If the invoice is already paid in QuickBooks, navigate the Receive payment option to link the invoice and the payment. 

 

I've outlined the steps below.

 

  1. Click the + New icon.
  2. Select Receive Payment.
  3. Choose the Customer from the drop-down. This displays all open invoices and outstanding credits for your customer.
  4. Enter the day you received the payment in the Payment date field.
  5. From the Outstanding Transaction section, mark the invoice you need to mark as paid.
  6. Under Credits, mark the payment .
  7. Hit Save and close.

 

I also recommend visiting our website for more tips and other resources you can use in the future: Self-help articles.

 

If this doesn't resolve the issue, I recommend contacting our QuickBooks Live Team. They'll pull up your account and review the details of the affected invoice. Then, they'll create a case and forward it to our Product Team for further investigation. 

 

If there’s anything else I can help you with QuickBooks, feel free to click the Reply button. I’ll be right here to assist further. Have a good one.

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