Thanks for following this thread, christylist.
I understand how important it is for you to save the customized report so you won't have to repeat the process. With the Redesigned report function, you can choose whether to collapse or extend the accounts on your report.
Memorizing or clicking the Save customization button will save its current customization settings. It's strange that when you pull up the reports you've saved, everything returns to normal. You might have encountered a cache problem as a result of having too much internet data stored on your browser.
I'll outline the troubleshooting steps to resolve it. Let's start by accessing your account using an incognito window. Use the following shortcut key below:
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Safari browser: Command + Option + P
Pull up the save report from the Custom reports tab. If it works, go back to your normal browser and clear the cache. This will refresh your browsing history and delete out-of-date information. You can also use a different supported browser as an alternative.
If you ever need assistance or useful resources, you can browse our Help Articles page. This has discussions and topics to assist you in completing your QuickBooks tasks.
Feel free to visit the Community again if you have other questions or concerns. I’ll get back to help you.
