Thanks for coming back and sharing an update, jcrepair903.
Have you also tried refreshing your QBO app? This way, we'll be able to restore the applications and resolves common issues. Here's how to do it:
For the IOS version:
- Go to the Menu icon and tap Help & Feedback.
- Select Refresh Data.
- If you get a prompt message, "Caution. If there was a problem getting your latest QuickBooks Online data, you can refresh it now. It may take a few minutes."
- Tap Refresh to confirm.
For Android:
- Go to the Menu icon, then tap More Options ⋮.
- Tap Settings, then Refresh Data.
- Select YES to confirm.
Alternatively, here's how you can do it in your Phone Settings:
- Android -From your phone's settings, select Apps and choose the QuickBooks app from the list and select Storage. Then tap Clear data.
- iOS - From your phone's settings, select Settings, click on General, and choose iPhone Storage. Select an app that's taking up a lot of space. To free up the storage without deleting the documents and data for the app, select Offload App.
If you've already done these steps and the issue persists, I recommend accessing your QBO through a web browser and viewing the invoice preview from there.
If you're still unable to do so after performing the troubleshooting steps above, I suggest contacting our QuickBooks Online Support Team. They'll be able to investigate this matter further and find possible fixes.
For future use, personalize your invoice to have professional-looking sales forms. To start, please head to this article: Customize invoices, estimates, and sales receipts in QuickBooks Online.
I'll be around if you need further assistance managing your invoices. Just post a reply below to notify me of your response. Take care.
