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Thanks for the update, @kitzy.
I recommend reaching out to our Customer Care Support team. They can take a closer look at this issue and raise a ticket to our engineering team if necessary. Our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PT. For more information, check out our support hours and types.
Here's how to reach them:
- Click the (?) Help icon in the upper right-hand corner of the Dashboard.
- Select Talk to a Human.
- Enter a short description of your concern and press Enter.
- Click I still need a human.
- Select Contact Us to connect with our live support.
- Choose Get a callback.
In the meantime, you'll want to customize your invoices with the old experience.
Stay in touch if you have any other questions or concerns about handling invoices, @kitzy. I’ll be right here to answer them for you. Enjoy the rest of the day.