Another workaround that DOES NOT work.....   The personal details are already input for the contractor.  The documents tab is where you have to add the w-9 and it has the "waiting for info" text but guess what...?  It is NOT a hyperlink.  you see a circle with a slash through it when you move the cursor over it... 

I have all the employee details.  What is missing is the W-9.  You cannot add the W-9 on the details screen, you have to add it in the DOCUMENTS screen...  You cannot click on "waiting for info" in the documents window..

You guys have locked everyone - the company and the contractor - out from adding the W-9....   Maybe there is a hyperlink in your special version but for us, paying customers, it doesn't exist.... 

Just fix the problem - it is over 2 years old.  Enough with the work arounds... It probably won't matter as I am actively looking at other payroll software.  You guys either can't fix it or don't want to fix it.