Hello there, daquinomonaco.
I can see how this unexpected behavior has kept you from using the correct invoice template. We'll have to download the latest maintenance release of the desktop program to get the latest features, and improvements, as well as apply critical fixes. Let me assist you with how to carry out the steps:
- In your company file, tap the Help menu at the top bar and choose Update QuickBooks Desktop.
- Head to the Update Now tab and tick the Reset Update box to remove previously downloaded releases.
- Click the Get Updates button and then press OK to continue.
- Once done, close and reopen your QuickBooks to kick off the installation.
Here's an article that goes over how to install and uninstall the update in detail: QuickBooks Desktop to the latest release.
Next, return to the Template screen and select the sales form you want to use. If it reverts to the default, use the Verify and Rebuild Data Utilities to repair any damaged data or sales form templates. Make sure to create a backup copy of the company file before performing the troubleshooting steps to prevent accidental loss.
You can also bookmark the following link in your browser for future reference: Self-help articles. It includes a list of topics that will help you manage customer payments, handle refunds or credits, and perform other sales-related tasks.
Feel free to visit the Community again if you have other QuickBooks concerns or additional questions about invoices. I'll get back to you as soon as I can and respond to them, daquinomonaco.
