Thanks for coming back on this thread, @rob21_253.
I acknowledge you for verifying that the feature works on your iPad but not on your iPhone. That said, we can try refreshing your QBO app to refresh the application and resolve common issues. Thus, we can ensure that your mobile app is updated to the latest version.
I'll show you how:
- Go to the Menu icon and tap Help & Feedback.
- Select Refresh Data.
- If you get a prompt message “Caution. If there was a problem getting your latest QuickBooks Online data, you can refresh it now. It may take a few minutes.”
- Tap Refresh to confirm.
From your phone's settings, select Settings, then, click on General and choose iPhone Storage. Select an app that's taking up a lot of space. To free up the storage without deleting the documents and data for the app, select Offload App.
Then, we can uninstall and reinstall the app to start with a clean slate.
For more insights about this feature, you can refer to these articles:
Let me know how else I can help you with QuickBooks Online tasks by adding a comment below. I'm more than happy to lend a helping hand. Keep safe.
