Thanks for laying out some details and confirming the steps you have taken to resolve this matter, @ed17.
Since the issue persists after following the steps on the Custom transaction numbers feature and performing troubleshooting guidelines, it is best to contact our Technical Support Team. In this manner, our phone support can securely access your account to provide fixes while maintaining your privacy. Also, they have tools to trigger a further investigation if need be.
Here’s how:
- Sign in to your QuickBooks Online account.
- Click the Help button.
- In the QuickBooks Assistance chat box, select Talk to a human and choose I still need a human.
- Select Contact Us.
Additionally, refer to this article for other options when contacting them. You can also scroll down to the bottom to see their support schedules and hours: QuickBooks Online Support.
Keep us posted if you have more concerns about taxes report. The Community is always here for you. Stay safe!
