Thanks for bringing this up, @ed17. I'd like to ensure we'll be able to get this fixed.

Before anything else, would you mind if I ask if happen to receive any error messages? This is for me to determine and provide the appropriate solution based on your situation.

In the meantime, let's have your customers log in using a private window. It ignores websites from using cookies and doesn't record any history and data. Here's how to access incognito mode:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

You can clear your regular web browser's browsing history if it works. It will delete any previously saved browsing data that may have contributed to the problem.

On the other hand, you may read our Help articles to help you manage your account: Help articles for QBO.

let me know how it goes so I can further assist you. Have a good one.