Hi @MJoy_D ,
Thank you for reply. I spent time on a call this morning with a Quickbooks support team member. Here's the steps we took:
1. Opened up a sample file and tried to duplicate the issue that I have with my company file. We were unsuccessful in duplicating because EIR (Enhanced Inventory Receiving) could not be turned on in the sample file. We were unable to determine if the problem existed in the sample file.
2. Our Quickbooks is hosted via Right Networks, so next we decided to download Quickbooks locally on my desktop so that we could run the Tool Hub Application locally. No errors were detected and the problem still existed.
3. Still in the program on my desktop, we verified and rebuilt data twice through back to back. No errors related to this issue remained after both rebuilds. The rep says this confirms there is something about our company file that "Quickbooks doesn't like". (Shout out to this rep Kevin, he was super pleasant and great to work with as we tried to figure this out!)
The issue remains unresolved. Kevin gave me two remaining options:
1. Keep using our workaround which is:
- If the Bill is entered after I enter the Item Receipt, the PO is NOT on the list of "Select Related Transactions". My AR team will select the Item Receipt transaction to connect to the bill.
- If the Bill is entered before I enter the Item Receipt, the PO IS on the list of "Select Related Transactions". My AR team will select the PO transaction to connect to the bill.
2. Reconcile our company file and start a new company file.
Is there anything else we can do? It is a major inconvenience as me (the purchaser for the company) and my AP team are not under the same roof, and this pretty much requires a conversation or a special note notifying them what to enter the Bill against based on whether or not I've entered an Item Receipt first. This is not how it used to be. It leaves line items on our purchase orders as far back as April of last year look like we've received the product, but not added them to bills.
