Hi, Cam.
Thanks for joining this conversation. Allow me to chime in and help ensure this is taken care of for you.
Since the issue persists after trying the steps shared by my colleague above, I highly suggest contacting our Support team. They have tools such as screen-sharing (remote access) that can pull up your account in a secure environment and check the cause of this odd behavior. They can also perform other troubleshooting steps if necessary.
Here's how to reach them:
- In QuickBooks Online (QBO), go to the Help (question mark) icon at the top right.
- Select a suggested option, or type a question or topic you need help with.
- Click Contact Us and choose a way to connect with us.
To check for our Support hours, you can refer to this article: QuickBooks Online Support.
In case you need it, I'll add this article that tackles managing invoices in QBO for more information: Create invoices in QuickBooks Online.
You can also visit our website for more tips and other resources you can use in the future: Self-help articles.
Please post again or leave a comment below if you have more questions about invoices or anything else QuickBooks. I'll be more than willing to help. Stay safe.
