Yes it was processed via direct deposit. I already updated the account settings for the future. I already tried deleting the checks it won't allow me to and gave this message:
Contact us to delete this paycheck
• This paycheck was processed for direct deposit.
• Tax forms have been filed for this period. Deleting will require an amended return.
• Paycheck info was sent to your workers' comp provider.
Contact us to take care of this for you.
I contacted customer service and the rep said he did not know how to do that. He escalated this and that team also said they could not do it. They recommended I add a journal entry but now back to the beginning where I started and it look like I cannot correct this error. If this is the case, then my QB balance will be permanently incorrect making QB completely useless and I cannot justify paying for this subscription.
