I hear your sentiments and I can see how difficult it is not to be able to send invoices properly in QuickBooks. I want to ensure this will be taken care of.
If you have already performed the steps provided in this thread and still experiencing the issue, I highly recommend reaching out to our Technical Support team. They'll be able to further investigate the root cause of the issue and provide additional steps to fix this. Once connected, you can also request a screen-sharing session so they can check your setup. Let me guide you on how:
- Open your QuickBooks company file and go to Help, then select QuickBooks Desktop Help.
- Next, select Contact Us.
- Enter a brief description of your issue and select Continue.
- Log in to your Intuit account and select Continue and then Continue with my account.
- You'll receive a single-use code. Enter it and select Continue.
- Choose either Chat with us or Have us call you.
To ensure you'll get assisted immediately, feel free to visit our support hours page.
In the meantime, you can refer to the workaround provided by @jnmccool1 to resolve the password prompt when emailing invoices in QuickBooks.
QuickBooks also makes it easy to modify the email templates to make them more personalized when sending them to your customers or vendors. For the detailed instructions, please read this article: Create custom email templates in QuickBooks Desktop.
If you have any other concerns managing invoices in QuickBooks. Don't hesitate to post a reply below. Have a good one.
