Hi there, @JBVan.
Thanks for following along and sharing your concerns.
As my colleague, Monica, mentioned above, you can set your preferences as billable time being default in QuickBooks Online.
- Go to Payroll and click Employees.
- Find the employee you want, then Edit.
- Tap on the Billable by default checkbox.
- Select Save.
As she also mentioned, for detailed instructions on Time Tracking and its components, check out this guide: Turn on, set up, and manage time tracking.
If these steps aren't working for you, I recommend contacting our Technical Support Team. This way, one of our agents can review your account in a secure environment and investigate this matter further.
I'm here if you have any other questions or concerns. Take care!
