I appreciate you chiming in the thread, @Dmills1960. I'm here to help you get this sorted out.
Since you've tried already the troubleshooting process as suggested in this thread and still get the same concern. I'd recommend reaching out to our Customer Care Support Team. That way, they can check further into your account in a secure space. You can also request a screen-sharing session with them so they can guide you through the resolution process. I'll share some steps below:
- Click the Help menu and select QuickBooks Desktop Help.
- Select Contact us and then enter that you get Reminder prompts and Continue.
- Then choose either to Message an Agent or Talk to a Specialist.
Please have a look at this article for QuickBooks support hours: Contact QuickBooks Desktop Support.
You may also check out this website to check some articles about customer topics and more: Manage customers.
Please let me know in the comment section if you need more help. I'll be around. Take care!
