Hello there, @Jorge120. I'm here to help ensure you'll be able to select your custom template when creating an invoice in QuickBooks Desktop (QBDT).
To fix this, we can recreate the custom template. This may have been damaged. Here's how:
- In your QBDT account, navigate to the Lists menu and select Templates.
- Then, click the Templates arrow and choose New.
- Select Invoice.
- Customize the template and click OK when done.
When finished, create an invoice again and select the customized template. For more information, please check out this link: Use and customize form templates.
On the other hand, if you have created a backup copy of your file at the time the customized template is functional, you can restore it.
For reference about the process, please read this article: Fix common issues when you use and customize templates.
I've added this helpful resource to further guide you in handling customer transactions in QuickBooks: Get started with customer transaction workflows in QuickBooks Desktop.
I'm always around the corner if you have any other concerns about using your custom templates. Don't hesitate to leave a reply below. Have a good one and take care.
