I hope you didn't have to go through that, HCAInc.
You're right. The link to download the authorization form is unavailable. Thank you so much for informing us about the situation.
We're still experiencing difficulties downloading the authorization form. Our engineers are working to find a permanent solution to access the link.
If you haven't contacted our Customer Care Team, I recommend reaching them. Here's how:
- Sign in to your QuickBooks Online company.
- Click Help (?) at the top right.
- Select or type Contact Us.
- Enter your concern, then select Let's talk.
- Choose a Start a chat.
While we're fixing the problem, you can look for an Auth form for an ACH agreement outside of QuickBooks and send it to your customer as a workaround.
Additionally, you might want to learn more about receiving electronic customer payments for online invoices. This article will walk you through the steps: Take and process payments in QuickBooks Online with QuickBooks Payments.
If you need anything else, let us know. We're here to help you at any time.
