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Replying to:
Carneil_C
QuickBooks Team

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Thank you for joining the thread, @Teddy4.

 

I appreciate all your efforts and the critical fixes you've gone through to help resolve this query. Please know that we understand the urgency to have this fixed. I'm here to point you in the right direction of support to get around this issue.

 

Since the issue persists after performing those steps, I recommend contacting our QuickBooks Desktop Support Team. They have equipped tools for a screen-sharing session to investigate this matter and find a possible fix.

 

Here's how to contact them:

 

  1. Go to the Help menu, then select QuickBooks Desktop Help.
  2. Select Contact Us.
  3. Please give a brief description of your issue, then select Let's talk, and then choose a way to connect.

 

Please check our availability hours before reaching support to ensure your issues will be handled appropriately.

 

Feel free to get back in the Community to keep us posted on your progress. We're always here if you need anything else. Keep safe always.

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