Thanks for joining in, @Denisewins.
The steps suggested by my peers in this thread are relevant to your email customer concern.
If you're trying to send emails to customer in bulk, you'll want to follow the steps shared by @JessT on sending emails to customers in batches.
Here's how:
- From your Sales menu, go to the Customers tab.
- Choose the customers to whom you want to send emails, then click Batch Actions.
- Click Email.
If you have trouble with sending them like other users here, the steps to clear your cache shared by AileneA should resolve this issue.
Otherwise, I'd recommend contacting our Customer Care team so we can take a closer look at the issue and help you fix it.
Feel free to message here again if you want to add more details of your concerns. We're always here to guide you all.
