Hi, @office-fireprote. I'm here to help you ensure that you'll be able to avoid double entries when receiving payments.
If you're connected to Quickbooks payments, you don't have to record payments manually. QuickBooks automatically puts the money in your bank account and categorizes everything in your chart of accounts.
This might be the reason why you're having double entries.
To make sure that these are duplicate entries, go to your merchant service account.
Also, you'll need to check if the transactions match both from your bank and in the bank register. If it's not, then you'll have to match them.
Here's how:
- Find a downloaded transaction with the Match option in the Action column.
- Note the Date, Description, Payee, and amount spent or received.
- Select the downloaded transaction to expand the view.
- Review the Matching records found in QuickBooks.
- Select the link next to each match to get more details.
- Make sure this is the correct match.
- If this is the correct match, close the open transaction, then select Match.
Check out this article for more information: Match with an existing transaction.
Once done, QuickBooks knows that the downloaded transaction is the same with the one you've entered. It matches the two so there are no duplicates.
I've also added this article in case you want to learn how to refund payments: Void or refund customer payments in QuickBooks Online.
Let me know in the comment below if you have any other questions about receiving payments in QuickBooks Online. I'd be glad to lend a hand. Keep safe and have a great day!
