I understand where you're coming from, @PeakAdvisers.
We appreciate all your efforts in following my colleagues' suggestions and trying to get through with our phone support. Please know this isn't what we want you to encounter when asking for assistance from them. That said, I'll ensure you'll redirect to the best help available to assist you further. I can see that you've already reached out to our customer support team. However, I advise getting in touch with them again. This way, they'll be able to deeply investigate the cause of the issue and provide you with the best solution.
To do that:
- Go to the Help menu and select QuickBooks Desktop Help/Contact Us.
- Click Contact Us.
- Provide a brief description of your concern, and select Continue.
- When prompted to sign in, enter your login credentials.
- Select Continue, and then Continue with my account.
- You'll receive a single-use code through email. Enter the code and select Continue.
- Choose between Chat with us or Have us call you.
QBDT Pro, Premier, and Plus supports are available Mondays to Fridays from 6 AM to 6 PM. QBDT Enterprise supports, on the other hand, are available daily at any time of the day. Please note that due to volume, phone support may be limited.
Moreover, we can generate reports in QBDT to give you an overview of your invoice transactions. If you want more details, we can customize them to specify accounts or show specific information in the reports.
You can always return to this thread if you have further clarifications about solving error codes in QBDT. We're always around to help. Take care.
