Thanks for the reply.  Adrian I already tried your suggestion and got someone that didnt know what a rebuild was.  poor girl No help whatsoever.  So if you would like to email a real support number I will be happy to call it.

The funny thing is on the QBO side I have a ProAdvisor diamond level support team that knows stuff.  On the QBES side (I never work in QBT) I go through general support and they know nothing.  Unless I get real lucky.  

Any suggestions?

I dont need help with customizing invoices.  Thanks.